We're their next door neighbor. (yes, really.)
Being a seller would be an amazing experience. As the ecommerce giant offer various facilities including advertising to the shipping. The Amazon FBA is a very good option for the new seller who wants to explore the digital market horizon. However, everything is not perfect, so does it. But, if you encounter an issue, you can Report A Problem With Amazon.
1. Delay in the integrated process
Some vendors complained about delays that could take days to weeks for their inventory to be logged into the Amazon FBA system and ready for shipment. This can cause delays in orders for your customers that lead to a drop in your seller's ratings or even cancelled orders. Even if the delay doesn't have an effect on your clients, an inventory that sits on a pallet on a loading dock locks up your resources without taking in revenue, which you want to mitigate in your e-commerce business.
Amazon supply chain can miss your product. When this happens, you have to file a claim, and Amazon will usually reimburse you for the loss. In the meantime, once again, you're not generating sales. Besides, you may face the issue from the customer. In case you do not respond to them. The customers can Contact amazon to report a problem.
2. Lack of brand and exposure
When your product is shipped by FBA, the customer experience is around Amazon, not your brand. All Amazon FBA orders are shipped with the Amazon logo in boxes. You don't have the option to include a personal note from you to your customer, or to ship it in a box with your brand, or even a neutral box. While Amazon FBA offers multi-channel performance, orders from your website and other platforms will still be sent in Amazon boxes.
This can lead to confusion and could undermine the relationships you want to build with your repeat customers. If establishing a strong brand is important to you, you're going to have to look beyond Amazon's FBA.
Dealing a business is a tedious task. It also implies while having a business with Amazon.
According to Amazon's vendor forums, Amazon's FBA isn't doing well on this test, nor does it seem to be getting any better. Sellers report that they spend hours on the phone and exchange multiple emails with customer service. Problems can take weeks to resolve. According to FBA vendors, Amazon's support is no help at all. You can get completely different answers to the same questions.
3. Forced free shipping
When you opt for the Amazon FBA, as per the policies, you have to provide the Amazon Prime shipping for free. However, it could be great to attract the higher number of consumer. But, for free shipping, you have to pay the cost Moreover; you do not get the control to decide which product would be going with free shipping. The process asks you to manage the shipping costs for Amazon Prime orders in your margins.
In case, you have been associated with Amazon for a while now. You have been utilizing the seller central account. It means, you have been dealing with your business from this portal. In case, you have doubt to report a problem to the Amazon. You can follow these steps to Report A Problem With Amazon.